e-Government beyond e-Administration. The Evolution of Municipal Area Environments Could Establish a Digital Framework of Confidence for Citizens

Current e-Government applications focus on means and procedures that deliver public services to citizens, in order to improve the quality of public services and minimize expenditures in public transactions. In this paper we examine how digital means offer the proper environment for the Administration to become a Trusted Partner for citizens in all everyday situations. We are inspired by a case study in Greece where a Digital City is under development in the town of Trikala, central Greece. A Digital City could develop links among Public Administration, Businesses and directly to citizens through portable or home devices. This new architecture could lead to the next generation of e-Government, where citizens don’t need to apply for public services, and where automatic record updates could even obviate the need for certificates.